Returns policies

Returns Policy

At Hudesi, customer satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we’re here to help.

1. **Eligibility for Returns**

- You have **14 days** from the date of delivery to initiate a return.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Certain items such as gift cards, personal care products cannot be returned.

2. **How to Initiate a Return**

- Contact our customer support team at **[your support email/contact number]** with your order number and reason for return.
- We will provide instructions on how to return the product. Returns may require a **return authorization number** which should be included with your return.

3. **Refunds**

- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, a refund will be issued to your original method of payment within **7–10 business days**.
- Please note that it may take additional time for your bank or credit card company to process the refund.

4. **Return Shipping**

- Customers are responsible for paying for their own shipping costs for returning an item, unless the product is faulty or we made an error.
- If you receive a refund, the cost of return shipping will be deducted from your refund unless the return was due to our error.

5. **Exchanges**

- We replace items if they are defective or damaged. If you need an exchange, contact us at **[your contact information]** and we will guide you through the process.
- Exchanges are subject to product availability.

 6. **Non-Returnable Items**

- Several types of goods are exempt from being returned, including:
- Perishable items (e.g., food, flowers)
- Personalized or custom-made items
- Health and personal care items
- Gift cards
- Downloadable software products

7. **Late or Missing Refunds**

- If you haven’t received a refund after the stated processing time, first check your bank account or contact your credit card company.
- If you still have not received your refund, please contact us at **[your contact information]**.